Pro Support
Priority support and more flexibility for busy teams. Get extra credits, faster responses, and hands-on help for workflows, reviews, and mini audits — explained in plain language.
Who Pro Is For
Managers, power users, and small departments who rely on Microsoft 365 daily and want responsive, practical guidance that goes beyond basic troubleshooting.
What You Get
- Everything in Essentials
- 10 credits per month (1 credit ≈ 15 minutes)
- Priority 1-business-day response time
- Support across SharePoint, OneDrive, Teams, and Microsoft 365 apps
- Workflow reviews and step-by-step guidance
- Mini audits of libraries, views, or metadata setups
Use credits for quick answers, workflow reviews, and short targeted audits. We’ll always confirm if something needs multiple credits before we proceed.
Great Use Cases
- “Which tool should we use for this scenario?”
- Improve an approvals process with step-by-step recommendations
- Audit a key library’s views/metadata for findability
- Clarify OneDrive vs SharePoint boundaries for your team
Need ongoing strategic guidance later? You can upgrade to Direct+ Advisory anytime.
How It Works
- Subscribe to Pro.
- Access the support portal and Knowledge Base.
- Log questions, workflows, or review requests with context.
- Receive clear, actionable guidance within 1 business day.
End-user focused support across the Microsoft 365 suite. No jargon — just answers.
Work Smarter with Pro
Get dependable Microsoft 365 support with more credits, faster responses, and deeper reviews — without the overhead of an IT contract.
Subscribe for $149/monthYou’ll be taken to checkout. Cancel anytime.
Start with a Discovery
Not ready to commit to a subscription? Begin with one of my Discovery Packages — from a $495 Quick Catch-Up, a $1,200 Targeted Site/Problem Review, to a Full Discovery starting at $3,000 for small, medium, or enterprise organisations.
Every option delivers practical next steps you can act on immediately. Packages can also be tailored to your needs, or purchased as hourly consulting blocks for extra flexibility.
Explore Consulting & Discovery Options
